East Moline’s water plant disinfects under a special permit. On 16 April 2013 the East Moline Water Filtration Plant was issued a special exemption permit for how it disinfects its water: instead of relying only on chlorination and filtration, the approach EPA traditionally recognizes, the plant receives inactivation credit for a combination of chlorination, filtration and ultraviolet light. The city’s 2025 Water Quality Report says the permit followed extensive research and testing at the facility. What the plant does not do is soften. There is no softening objective in EPA’s treatment record for East Moline and no published hardness figure, so the river’s calcium and magnesium are not deliberately removed before the water reaches your tap.
Here is what hiring us in East Moline looks like. We install water softeners, whole-home filtration and reverse osmosis drinking-water systems. We also repair and maintain existing softeners and filters, including brands we did not sell, and we build well systems for acreages outside town. The plumbing work on every job is done by licensed local plumbing professionals we vet, schedule, and stand behind, and Kind Water Co is licensed and insured.
It starts with a free in-home water test. At your kitchen sink we measure hardness, iron and total dissolved solids, the three readings that decide whether a softener, a filter or reverse osmosis makes sense on unsoftened city water. It is not a laboratory test: bacteria, nitrate, arsenic, lead and PFAS all need a certified lab. Travel costs nothing for the first 50 miles and $1 a mile after that, and we quote it before you agree. Book the free in-home water test or get an instant quote.
| East Moline at a glance | What the record shows |
|---|---|
| Who supplies the water | City of East Moline Water Filtration Plant, PWSID IL1610250, serving 21,374 people through 7,294 service connections in EPA SDWIS |
| Where it comes from | A Mississippi River intake feeding a plant the city says can produce 10 million gallons a day; the 2025 report lists 4.5 million gallons treated a day |
| Softened at the plant? | No. None of the EPA treatment records for IL1610250 carries a softening objective, and the city’s 2025 report describes no softening step |
| Published hardness | None published. The 2025 Water Quality Report prints no hardness figure, and no hardness analyte appears in Illinois EPA’s Drinking Water Watch listing for the system |
The city says its filtration plant serves East Moline residents and businesses, plus Hampton and other outlying areas, through 103 miles of water main, two pumping stations and four water towers. Staff use automated systems that monitor treatment continuously, run laboratory tests hourly, and test for bacteria weekly in the plant’s state-certified laboratory.
The federal record for Hampton, PWSID IL1610300, confirms the arrangement from the other side. Hampton’s primary source is Master Meter 1, buying treated water from East Moline, and a second meter, Master Meter 2, is held as an emergency connection to the same supplier.
Silvis is a different case. Its everyday purchased supply is logged as a Moline interconnection, and East Moline appears in the Silvis record only as an emergency connection; East Moline’s own record likewise lists two emergency interconnections with Silvis and three with Moline. Moline softens at its plant and East Moline does not, which is one reason a relative’s water in Silvis or Moline is no guide to yours.
The most consequential item in East Moline’s 2025 report concerns household plumbing rather than the plant. In the July to December 2025 lead and copper sampling, the 90th percentile lead result was 23 ppb, above EPA’s 15 ppb action level, with 14 sites above it and individual results from below 1.0 to 51 ppb; the city reports that it was issued a lead exceedance. The January to June round had a 90th percentile of 15 ppb, with six sites above the action level. An action level exceedance is not a violation, and the report lists no lead violation, but it triggers required follow-up by the water system.
The city ties elevated lead most often to older, privately owned lead and galvanized service lines and in-home plumbing, and says lead is not found in the city’s water supply itself. Its Get the Lead Out program estimates about 2,000 privately owned lead service lines in East Moline: 277 have been replaced, 471 more are due to start in June 2026, and the city is working to finish the rest by the end of 2028. After a replacement, the city provides a pitcher filter for six months and tests that home’s water three to six months later.
Where we fit, and where we do not: our in-home test does not measure lead, and our reverse osmosis systems are certified to NSF/ANSI 58 for total dissolved solids only, not for lead. For lead, start with the city’s Water Quality Coordinator at 309-752-1520 and a certified laboratory. The city also notes that you can use a filter certified by an ANSI-accredited certifier to reduce lead.
EPA’s federal record lists four violations for East Moline since 2018, all flagged as not health-based and all returned to compliance:
Illinois EPA’s state database also lists a state-only Lead and Copper Rule monitoring violation numbered in 2023. Separately, the 2025 report explains a trihalomethane result: two sample locations tested above 80 ppb in 2025, the highest 84.7 ppb in August, but that limit is judged on a four-quarter locational running average, which stayed below it, so no violation was issued.
East Moline water is not softened at the plant, so a whole-house softener and drinking water at the sink are both on the table once we have your readings. All prices are all-in: equipment, installation, taxes and a lifetime parts warranty.
Annual maintenance runs $199 for a tank-RO home and $249 for a tankless-RO home. A diagnostic service call is $199, and a trip for an issue that is already identified is $99 plus the part; see our water softener repair guide for what typically goes wrong. We offer 0% financing, and military members and first responders take $100 off.
Outside the city and Hampton mains, homes on private wells get none of the plant’s treatment or hourly testing. The Rock Island County Health Department offers water sampling and inspections for existing and new water supplies, with water testing available Monday through Wednesday and prices on its fee schedule; reach it at (309) 793-1955. Bacteria and nitrate need that kind of certified testing, which our in-home test does not replace.
When the well has tested safe, we build around your hardness and iron readings with a dual-tank system and, where the water carries sediment, a pre-filter. UV is offered only as a supplemental NSF/ANSI 55 Class B unit for water that has already tested safe; it is never the fix for a contaminated well.
East Moline’s plant does a careful job on disinfection and leaves hardness alone, and it publishes no hardness number. We will measure hardness, iron and total dissolved solids at your kitchen sink, explain what the readings mean for your house, and leave a written quote with no pressure. Book your free in-home water test, check an instant quote, or call or text 319-319-6566.
Rock Island County · Quad Cities · Hampton · Silvis · Moline · Carbon Cliff · Colona · Port Byron · Rapids City
No. None of the EPA treatment records for PWSID IL1610250 carries a softening objective, and the city's 2025 Water Quality Report describes no softening step or hardness figure. The plant draws from the Mississippi River and disinfects under a 2013 special exemption permit that credits chlorination, filtration and ultraviolet light together.
Yes. The federal record for Hampton, PWSID IL1610300, lists Master Meter 1 as its primary source, buying treated water from East Moline, with Master Meter 2 as an emergency connection. The City of East Moline also says its plant serves Hampton and other outlying areas.
In the July to December 2025 round, the 90th percentile lead result was 23 ppb, above the 15 ppb action level, with 14 sites above it, and the city reports it was issued a lead exceedance. An action level exceedance is not a violation. The city links elevated lead mainly to older privately owned lead and galvanized service lines and is replacing them through its Get the Lead Out program.
We do not make that claim. Our reverse osmosis systems are certified to NSF/ANSI 58 for total dissolved solids only and are not certified for lead, nitrate, PFAS or radium, and our free in-home test does not measure lead. For lead, contact the city's Water Quality Coordinator at 309-752-1520 and use a certified laboratory; the city notes a filter certified by an ANSI-accredited certifier can reduce lead.
Yes. We repair and maintain existing softeners, filters and reverse osmosis systems, including brands we did not sell. A diagnostic service call is $199 and a known-issue trip is $99 plus the part. New installations are done by licensed local plumbing professionals we vet, schedule, and stand behind.
Every number on this page comes from a public record. Here is where to open each one yourself.
Whole-home water softening, filtration, and reverse-osmosis drinking water — professionally installed and built to last a lifetime.
Serving Marion, Cedar Rapids & surrounding Linn County communities
Kind Water Co is a d/b/a of Zero Cap Investments LLC · 2258 Bison St, Apt B, Marion, IA 52302
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